Refund policy

Last Updated: 2026/04/19

At Clothiq, we want you to love your purchase. If you’re not completely satisfied with your Electronic Fabric Shaver – Lint Remover, we’re here to help.

🛍️ Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

🔁 Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be processed within 5–10 business days
• The refund will be issued to your original method of payment

❌ Non-Refundable Situations

We do not offer refunds if:

• The product has been used or damaged by the customer
• The return request is made after 7 days of delivery
• The item is not returned in its original condition and packaging

🔧 Damaged or Faulty Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

We will:

• Arrange a replacement, or
• Issue a full refund at no additional cost

Please include:

• Clear photos/videos of the issue
• Your order number

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service

📍 Our Location

Clothiq is based in Gauteng, South Africa.

 

📧 Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: clothiq.co.za@gmail.com

Thank you for shopping with Clothiq.
We appreciate your support!